Navigating organizational change can seem like an uphill battle. Even the most seasoned leaders may find that a change they championed – a new system or policy – isn’t working. Perhaps the change doesn’t help employees serve customers better, or it makes their jobs even harder. In fact, the change might have the opposite effect of what it was intended to do. This type of scenario isn’t as uncommon as you may think. Research shows that 70% of change efforts fail. But just because change is difficult to manage doesn’t mean it’s impossible to implement successfully. Want to increase your odds of getting it right from the start? Let CJT help!
Change management is often defined as a structured and intentional approach to transitioning individuals, teams and organizations from their current state to a desired future state. It involves planning, implementing and monitoring changes in processes, systems, structures, technologies or culture within an organization.
When properly executed, change management helps minimize resistance and dramatically increases the chances of successful change adoption. We can help organizations implement changes while minimizing disruptions and negative impacts. Some services and models that we have mastered with change management include:
- Freshservice
- ITIL change management
- Organizational change management consulting
- Risk management
- ServiceNow
- ADKAR change management model
Some things to consider when managing change include:
- Who raised the change?
- What is the reason for the change?
- What is the return required from the change?
- What are the risks involved in the change?
- What resources are required to deliver the change?
- Who is responsible for the build, test, and implementation of the change?